FAQ

How do I know my order is confirmed?

I made a mistake with my order – can I fix it?

No stress mistakes happen! If you’ve selected the wrong phone model, case, or delivery address you can make changes or cancel your order via your order confirmation email within 3 hours of placing your order and we’ll take care of the rest.

Please note: custom products can’t be edited, so if your order includes one of those, reach out to us at support@getcasely.com and our team will help. We’ll get back to you within 24 hours, Monday - Friday (excluding public holidays). Have you reached out and have not heard back?

Kindly check your spam or junk folder as sometimes those pesky filters will catch our emails back to you.

Can I upgrade my shipping once I’ve placed an order?

Yes! You can edit your shipping details (depending on your reigns availability) within 3 hours of placing your order via your order confirmation email. Kindly note express shipping does not mean express production.

How long does it take to make my case?

Each piece is made-to-order, just for you (yep – no waste, no stockpiles). Our team in Australia, the US, UK, and Germany brings your design to life in 2–5 business days. A couple of quick notes:

The day you place your order doesn’t count toward production time.
Express shipping = faster shipping once your item’s made (not faster printing).

Thanks for your patience! Good things (and sustainable ones) take a little extra time.

If I select express shipping, will you make it faster?

Express shipping speeds up delivery after production, but doesn’t fast-track printing. Everything’s made in the order it’s placed. Production takes 2–5 business days, and the day you order doesn’t count.

Can I pay in my local currency?

Absolutely. Choose your preferred currency from the dropdown menu at the bottom of our site – we support USD, GBP, EUR, AUD, CAD, SGD, and more.

What payment methods do you accept?

You can check out using: